A Positive Customer Service Experience
posted May 22nd, 2008. Text and images by .
Well after playing with my bug for a bit, I could not get the GPS module to work. I sent an email to the support folks at BugLabs and after a few posts back and forth on the forums to trouble shoot, they sent me a prepaid return label to RMA the unit. This has been a very positive experience and I want to give props to the BugLabs support and technical team for their help thus far. I pre-ordered a brand new system and probably have one of the early production units. Failures happen. It is how they dealt with it that is surprising.